Privacy Policy

1. Introduction

Welcome to Aashaan! This privacy policy explains how we collect, use, and protect your personal information when you use our mobile application. By using our app, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following information:

  • Email Address: We collect end-user email addresses for account registration, communication, and personalized services.
  • Crash Reports: We use a third-party crash-reporting service to identify and address app crashes/issues.
  • Usage & Analytics Data: We use a third-party analytics service to understand how the app is used at a general level. This helps us see which features are used and how well the app is working. It covers general information such as which parts of the app are popular, purchase events, and error or diagnostic signals. It does not record the specific content you read or write. The analytics service also automatically collects technical details such as device model, operating system, app version, and IP address (used to derive approximate location). This data is tied to an anonymous account identifier, not your email address.
  • Onboarding Survey Responses: Answers you give during first-run setup, such as how you heard about us, your general life stage, your current level, and why you're learning. These are collected before you create an account and are tied to an anonymous first-run identifier, not to your email or identity. We use them to tailor and improve the app.

3. How We Use Your Information

We use your data for the following purposes:

  • Account Management: To create and manage your account.
  • Communication: To send important updates, notifications, and relevant content.
  • Crash/Issue Monitoring: To identify and fix app crashes/bugs.
  • Product Analytics: To understand usage patterns and improve the app's features and content.

4. Data Sharing

We do not sell your personal information. We do not share your email address with third parties except as required by law. Usage and crash data is processed on our behalf by trusted service providers (such as cloud hosting, analytics, and crash-reporting providers) solely to operate and improve the app.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or alteration. We use secured, reputable cloud servers, and data transmission is encrypted.

6. Children's Privacy

Aashaan is intended for a general audience, including anyone learning to read and write, and children learning alongside parents or guardians. It is not directed primarily to, or intended for use only by, children. We collect the same limited information from all users and do not seek any additional personal information from children. We recommend that children use the app, create any account, and make any purchases only with the involvement of a parent or guardian. If you are a parent or guardian and would like us to remove information relating to your child, please contact us and we will delete it.

7. Opt-Out Options

  • Crash Reporting: You can disable crash reporting in the app settings.

8. Deleting Account

An Aashaan account can be deleted using any of the following methods:

  • Using the delete account feature available within the application.
  • By submitting an account deletion request through the link - Delete Account.

9. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at [email protected].